In June 2018, I accepted my first official position in Customer Success. I had graduated from university just back in December and my first job out of college was, let’s just say, not what I expected it to be.

Hence why I was only there for 6 months.

I had…

Congratulations! You’ve joined the exclusive club made up of individuals who are the first customer success hire for an organization.

What now?

Well, since Customer Success is still a new concept, every organization and every situation is different. …

If you participated in High School sports, you might remember some of the feelings you had as a 14-year-old being on the same team as 17 and 18-year-olds.

I’ll never forget my first cross country practice as a freshman. Being on the same team and going to the same school…

In the summer of 2002, my family packed up a large moving van and moved from the (then) small town of Lehi, Utah to McKinney, Texas. I was 9 years old at the time and excited to move to such a big state I had heard so much about.

About…

I grew up watching the Karate Kid. One of my favorite movies. In this movie, the main character, Daniel, immediately becomes enemies with Johnny after a misunderstanding and scuffle on the beach. This rivalry continues until the end of the movie where they face-off in the final championship match. …

We are living in the subscription economy. Or as I like to call it, the Customer Economy!

The ability to provide a great customer experience while delivering desired outcomes is the very essence of Customer Success. …

“Happy New Year” will take on a whole new meaning when we ring in 2021.

If this blog withstands the test of time and someone is reading this who hasn’t heard about 2020, go ask your grandparents to tell you the stories.

2020 has been a ride. And not one…

Have you ever had to sit through a presentation when the presenter was basically telling you how amazing they are?

If you answered “Yes” to that, you’ve either sat through a Tony Robbins seminar or a crappy Executive Business Review.

In the Customer Success world, an Executive Business Review can…

This is a bit different than my usual posts.

Part of what I hope to accomplish with this site helps as many people as I can break into CS and make an impact.

I know you have probably heard this a couple of hundred times, but it all starts with…

This is a piggy-back off my previous blog post Customer Success vs Customer Experience. I recommend reading that before diving into this post.

Personally, I live life by very few rules. …

Jared Orr

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